Returns and Refunds Policy

At xTool, we stand behind the quality of our laser cutters and engravers with a 30-day money-back guarantee for all original purchases. If you are not completely satisfied with your hardware, we offer a straightforward return process to ensure your creative journey remains risk-free.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the machine in its original factory packaging, including all accessories, manuals, and protective foam to prevent damage during transit.

• 3.
  Ship to xTool

  Affix the provided shipping label to your package and drop it off at an authorized carrier location; please retain your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition at our warehouse, we will process your refund to the original payment method within 7-10 business days.